Concierge Migration & Legal Solutions
Last updated: 10 December 2025
1. Definitions and Interpretation
In these Terms and Conditions:
“We”, “Us”, “Our” means Concierge Migration & Legal Solutions and any related entities, contractors, consultants, or affiliates engaged in service delivery.
“You”, “Client” means any individual or entity engaging our services, whether directly or indirectly.
“Services” means advisory, consultation, document preparation, strategy, migration, legal coordination, compliance, and any related services offered by us.
“Consultation” means any paid or unpaid meeting, call, video conference, or advisory interaction.
“Authorities” includes government departments, tribunals, courts, regulators, embassies, consulates, and statutory bodies.
“Information” means all documents, data, instructions, and representations provided by you.
Headings are for convenience only and do not affect interpretation.
2. Nature of Our Services
We provide strategic advisory and coordination services relating to migration, legal, regulatory, and cross-border matters.
We do not guarantee outcomes, approvals, timelines, decisions, or responses from any authority.
Where required by law, certain services may be:
- Provided by appropriately licensed professionals; or
- Coordinated through external legal practitioners, migration agents, or specialists.
You acknowledge that:
- Migration and legal matters are discretionary in nature;
- Decisions are made solely by authorities, not by us;
- Past results do not predict future outcomes.
3. No Legal Representation Unless Expressly Agreed
Unless expressly stated in writing:
- We do not act as your legal representative;
- We do not appear on your behalf before courts or tribunals.
Any engagement involving representation requires:
- A separate written agreement; and
- Compliance with applicable licensing laws.
4. Client Responsibilities
You agree to:
- Provide complete, accurate, and truthful information at all times
- Promptly disclose any changes to personal, financial, legal, or migration circumstances
- Review all documents prepared for you and confirm their accuracy before submission
Failure to provide accurate or complete information may result in:
- Refusal or cancellation of applications
- Legal consequences
- Immediate termination of services without refund
5. Consultations and Bookings
All consultations:
- Must be paid in full at the time of booking
- Are non-refundable, except as set out below
Refunds are only issued if:
- We are unable to provide the consultation within 30 days of the booked or preferred date
Missed appointments, late arrivals, or cancellations by you:
- Result in forfeiture of the fee
- Will not be rescheduled or refunded
In-person consultations are offered only:
- On selected dates, times, and locations
- As advertised in advance
6. Fees, Billing and Payments
Fees may include:
- Fixed fees
- Hourly rates
- Retainers
- Third-party disbursements
All fees are:
- Quoted exclusive of government charges unless stated otherwise
- Payable strictly in accordance with issued invoices
We reserve the right to:
- Suspend services for non-payment
- Withhold deliverables until accounts are settled
7. No Refunds for Services Rendered
Once work has commenced, no refunds are provided for:
- Advisory services
- Strategy development
- Document preparation
- Submissions or filings
A change of mind, adverse outcome, or delay by authorities does not entitle you to a refund.
8. Third-Party Services and Authorities
We may rely on or engage third parties including lawyers, migration agents, accountants, medical providers, and government platforms.
We are not responsible for:
- Acts or omissions of third parties
- System outages or platform failures
- Delays or decisions by authorities
9. Limitation of Liability
To the maximum extent permitted by law, our total liability is limited to the fees paid by you for the specific service giving rise to the claim.
We are not liable for:
- Loss of opportunity
- Loss of income or profits
- Indirect or consequential loss
- Emotional distress or reputational harm
Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection laws.
10. Indemnity
You agree to indemnify and hold us harmless against all claims, losses, costs, and liabilities arising from:
- Incorrect or misleading information provided by you
- Failure to comply with laws or instructions
- Actions taken by authorities based on your information
11. Confidentiality and Data
We treat client information as confidential, subject to:
- Legal and regulatory obligations
- Use of third-party service providers
You consent to:
- Electronic communication
- Digital storage and transmission of documents
While reasonable safeguards are applied, we do not guarantee absolute data security.
12. Intellectual Property
All materials, strategies, documents, templates, and content remain our intellectual property unless expressly agreed otherwise.
You may not reproduce, distribute, or reuse materials without prior written consent.
13. Termination
We may terminate services immediately if:
- These Terms are breached
- False or misleading information is provided
- Continued engagement poses legal, ethical, or reputational risk
Fees incurred up to termination remain payable.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of Western Australia, Australia.
You submit to the non-exclusive jurisdiction of the courts of Western Australia.
15. Entire Agreement
These Terms constitute the entire agreement between us.
No oral representations override these Terms unless confirmed in writing.
16. Acceptance
By booking a consultation, making payment, or engaging our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.