Last updated: 11 August 2026
1. Definitions and interpretation
“We”, “us” and “our” mean Concierge Legal & Migration Solutions and any related entities or authorised professionals identified in an engagement. “You” and “client” mean a person or entity engaging our services. “Services” means the consultation, strategy, migration assistance, legal coordination, document preparation, compliance or related services described in writing. “Authorities” includes government departments, regulators, embassies, consulates, courts and tribunals.
2. Nature of services
We provide strategic advisory and coordination services relating to migration, legal, regulatory and cross-border matters. Where law requires registration, admission or another professional authority, the regulated service is provided only by an appropriately licensed professional under a written engagement.
We do not guarantee outcomes, approvals, processing times, decisions or responses from any authority. Decisions are made solely by the relevant authorities and past results do not predict future outcomes.
3. No representation unless agreed
Unless expressly stated in a written engagement, we do not act as your legal representative and do not appear for you before courts or tribunals. Any representation requires a separate agreement and compliance with applicable professional and licensing laws.
4. Client responsibilities
You agree to provide complete, accurate and truthful information, promptly disclose changes in your circumstances, review documents prepared for you and confirm their accuracy before submission. Inaccurate or incomplete information may cause refusal, cancellation, legal consequences or termination of services.
5. Consultations
Consultation availability, format, fee and payment terms are confirmed before booking. A consultation is based on the information available at the time and may identify the need for further documents or a separate professional engagement. Missed appointments and rescheduling are handled under the terms supplied with the booking.
6. Fees and payments
Fees may include fixed fees, hourly rates, retainers and third-party disbursements. Government charges and external professional fees are excluded unless expressly stated. Payment obligations, refund terms and work commencement are governed by the relevant quote or engagement agreement.
7. Third-party services
We may coordinate with independent lawyers, migration agents, accountants, technology providers and government platforms. Unless otherwise stated in writing, independently engaged professionals remain responsible for their own advice, acts, omissions and fees.
8. Confidentiality and data
Client information is treated as confidential subject to legal, regulatory and professional obligations and the use of authorised service providers. Electronic communication and storage involve risks that cannot be eliminated completely. Our Privacy Policy provides further information.
9. Intellectual property
Original strategies, documents, templates, materials and website content remain our intellectual property unless expressly agreed otherwise. Materials may not be reproduced, distributed or reused commercially without prior written permission.
10. Suspension and termination
Services may be suspended or terminated for non-payment, breach, false or misleading information, conflict, legal or ethical concern, or unacceptable risk. Fees incurred and third-party costs remain payable.
11. Liability
To the maximum extent permitted by law, liability is limited as set out in the applicable engagement agreement. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
12. Governing law
Unless the relevant engagement states otherwise, these terms are governed by the laws of Western Australia, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
13. Acceptance
By booking a consultation, making payment or engaging our services, you confirm acceptance of the terms supplied for that service. A specific written engagement prevails over these general website terms to the extent of any inconsistency.